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Home   »   Meet the team   »   Our Senior Management Team

Our Senior Management Team

Read more about the PDA senior management who lead our employed team

Mark Koziol

Chairman, PDA

Mark Koziol was an elected Council member of the RPSGB (which prior to 2011 was the pharmacy regulator), consequently, he saw first hand what happened in the peppermint water case in the late 90’s and what he saw alarmed him. Determined to ensure that no pharmacist should ever have to rely upon the legal support of their employer again in the event of a serious incident, he stepped down from the RPSGB to establish the Pharmacists’ Defence Association (PDA) in 2003.

Mark has devoted the majority of his professional career to ensure that the PDA provides support to employee and locum pharmacists by giving them a voice, defending them in any work related incidents and also by helping to create safer working environments and more professionally fulfilling roles for pharmacists. As the Chairman of the PDA Board and as the Chief Executive of the organisation, he leads its senior management team. He has overseen the growth of what has become the largest membership organisation for pharmacists in the UK.

He currently serves in a number of additional capacities.

  • Secretary General of the Association of Employed Community Pharmacists of Europe. (EPhEU)
  • Council member of the International Pharmaceutical Federation (FIP)
  • Member of the FIP Data and Intelligence Commission


Paul Day

Director of Membership & Communities, PDA / PDA Union Director

Paul Day has been involved in Trade Unions at the national level since the mid-1990s. His background in membership organisations includes serving as Deputy General Secretary of the Association of Teachers & Lecturers, Chairman of the Abbey National Group Union and Chief Operating Officer at the Business Disability Forum.

Paul’s early career was in general insurance and retail banking until he moved into the not-for-profit sector to combine his management skills with his passion for the voluntary sector and public service. He has been part of the governing bodies of a number of not-for-profit organisations and served on four local authorities, including being a cabinet member on a unitary authority and Mayor of his home town.

Paul joined PDAU in 2017 to manage our trade union activity and later that year also became the Director of PDA. He is a member of the General Federation of Trade Unions (GFTU) Executive Committee, a Trustee of Unions 21, Vice-Chair of his local Healthwatch organisation and a Trustee of Pharmacist Support.


Jay Badenhorst

Director of Pharmacy

Jay Badenhorst qualified as a pharmacist in South Africa and moved to the UK in 2001. As a seasoned executive in multi-site community pharmacy operations, he brings over two decades of dynamic leadership and business acumen to the PDA. He was the C&D Community Pharmacist of the Year in 2015, bringing a holistic perspective to organisational leadership.

Jay served on the Board of Management of the National Pharmacy Association for six years, most recently as Vice Chair, before joining the PDA. During this time, he was also appointed as a non-executive director on the board of the NPA insurance business. For three consecutive terms, he was the Chair for Community Pharmacy Tees Valley and is designated a Fellow of the Royal Pharmaceutical Society.

Jay has a keen interest in social justice and international humanitarian law and was awarded his LL.M. by studying this field whilst completing his master’s degree in law.


Alison Jones

Director of Policy & Communication

Alison has worked in the pharmacy and healthcare sector for over 18 years, predominantly in government affairs and policy for LloydsPharmacy, Celesio UK and latterly McKesson UK. This work included leading on consultations across a broad range of policy areas, developing strategic stakeholder engagement plans and working with trade and representative bodies. Prior to her healthcare roles, Alison worked in the public sector for a police authority and the Department of Employment, now known as the Department of Work and Pensions.


Mark Pitt

Director of Defence Services & General Secretary PDA Union

Mark Pitt spent 20 years working in community pharmacy progressing through various store/area management roles to a senior head office position for one of the pharmacy multiples. Mark joined the PDA shortly after it was formed and was elected three times as an Assistant General Secretary of the PDA Union. From 1 April 2023 he became the General Secretary of the PDA Union.  Mark also sits as a lay member for the Employment Tribunal Service.


Collette Bradford

Director of Organising and Engagement

Collette began her career in law where she had first-hand experience of union activism being a corporate site representative and organiser for the Accord union (1998). Collette was previously Director of Organising (ATL Section) at the National Education Union (NEU), the UK’s fourth-largest union. At ATL, Collette had progressed from Organiser to National Organiser to Director of Organising. Collette led the organising team and managed the unions’ field-based resources. In addition, Collette supported the activity of the ATL Future network for student teachers and other member networks integrating CPD and organising activity.


Alima Batchelor

Head of Policy

Alima Batchelor is the Head of Policy at the PDA and has spent the past 17 years working in primary care. Alima started her career in hospital pharmacy, spending her pre-registration year at Good Hope Hospital in Birmingham followed by a year at Ealing Hospital in London. Alima then returned to Birmingham and worked in community pharmacy for several years including stints at Lloyds Pharmacy and Boots.

Alima spent 5 years at Sandwell General Hospital gaining experience in elderly care, theatres, ICU, TPN and cancer services before taking on several roles in primary care which culminated in four years as Head of Medicines for Birmingham South Central CCG.


Kate Kensington

Head of Education

Kate Kensington was previously Head of Professional Development for two education trade unions, ATL (now part of the National Education Union) and the National Association of Head Teachers (NAHT). Kate has also worked as Head of Operations at a commercial training provider and as a freelance consultant working on a range of projects in the charity sector. As Head of Professional Development Kate was responsible for developing and leading the professional development strategy across the UK. Kate led the education team and managed the union’s national portfolio of professional development and reps training. This meant ensuring that members had access to a high quality, relevant and diverse programme.



HR Manager

A psychology graduate, Kate’s HR career began in 2011 when she undertook Sainsbury’s two-year graduate programme. During this time she also gained her Postgraduate Diploma in Human Resource Management (CIPD Level 7) through Robert Gordon University. After leaving retail, Kate went on to hold HR posts in the security and manufacturing sectors, before joining the PDA in 2017. Kate is passionate about employee engagement and relishes the opportunity to make a positive impact on peoples’ working lives, even in a small way.



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The Pharmacists' Defence Association is a company limited by guarantee. Registered in England; Company No 4746656.

The Pharmacists' Defence Association is an appointed representative in respect of insurance mediation activities only of
The Pharmacy Insurance Agency Limited which is registered in England and Wales under company number 2591975
and is authorised and regulated by the Financial Conduct Authority (Register No 307063)

The PDA Union is recognised by the Certification Officer as an independent trade union.

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