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New Pharmacy Operating Model – FAQs

The PDA has published some further Frequently Asked Questions and Answers (FAQs), in particular to provide information relating to the compensation payment, to help members with concerns about the cuts to working hours by Boots.

Mon 14th March 2022 PDA Union

The following FAQs provide further general information, advice and guidance for members at Boots who are impacted by the company’s proposed cuts to pharmacy opening hours and related cuts or changes to members’ working patterns, total hours or work location(s).

While these FAQs should be helpful, each situation may depend on it’s own specific circumstances and so we also encourage members with specific concerns to contact their local PDA Union network representative at Boots and/or contact the PDA Service Centre for support with specific queries.

The FAQs may be updated as the overall situation evolves, so if reviewing a downloaded or printed copy of the FAQ, please first check this page on the PDA website to ensure they are the most up to date version.

Click the image to open the 9-page document:

thumbnail of FAQ- Offer of Comnpensation Payment – published 20220314 formatted

Learn more


Not yet a PDA member?

If you have not yet joined the PDA, we encourage you to join today and ask your colleagues to do the same.

Membership is FREE to pharmacy students, trainee pharmacists and for the first three months of being newly qualified.


Read about our key member benefits here.












The Pharmacists' Defence Association is a company limited by guarantee. Registered in England; Company No 4746656.

The Pharmacists' Defence Association is an appointed representative in respect of insurance mediation activities only of
The Pharmacy Insurance Agency Limited which is registered in England and Wales under company number 2591975
and is authorised and regulated by the Financial Conduct Authority (Register No 307063)

The PDA Union is recognised by the Certification Officer as an independent trade union.

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